We use a CDN to display images, so the imported images are loaded from the CDN server. Sometimes, if the server is under heavy load, the images may not load properly. We recommend replacing the imported image with one from your own directory after the import.
Sometimes, this happens because of conflicts with other plugins. Try deactivating all plugins except wpOpus. If your site isn’t new and has old or unimportant content, or is still being worked on, use the WP Reset plugin to reset your site and then try importing the demo again.
When you import a template or pattern into your editor, the typography isn’t included. Templates are designed to use your site’s existing typography while providing a pre-built design. If you want the same typography as the demo, use your browser to inspect the font being used, then apply it to your site using the wpOpus typography feature. For help with the typography feature, refer to the Typography Documentation .
After updating the wpOpus Pro plugin, all previously installed typography fonts are deleted. The system needs to reinstall the typography locally on your server. If you had a long list of typography installed, this process may take some time, and sometimes the page might show an error of Request Time Out.
If this happens, simply refresh the page, and the process will continue, allowing the page to load. Once all the fonts are installed, you will not have page loading issue any further.
Please note, this issue only affects the admin page; the front-end of your site will not experience any loading problems.
Your license key is available on the order page after purchasing the product. Alternatively, once you log in to the “My Account” page, you will find a tab for your license.
You can complete this process yourself. First, log in through “My Account” page and navi gate to the license tab, where you will find options to activate or deactivate your license. Deactivate the license on the current domain, then visit your new domain where wpOpus Pro is installed and activate the license key there.
If you haven’t set a password or created an account, WooCommerce automatically creates an account for you using the email address you used to purchase the product. To set a new password, simply use the “Forgot your password?” link and enter the email address you used for the purchase and follow the procedure.
When your license expires, you will no longer be able to use wpOpus Pro. To regain access, you will need to purchase a new Pro version from our website. After your purchase, you will receive a new license key. Be sure to activate the new key to continue using wpOpus Pro.
Yes, you will see a notification from one week before your license expires. A notice bar will appear in your dashboard, reminding you to purchase a new license.
Once we receive your return, please allow us 1-3 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase. Gateway fees will be deducted on your refund.
If you are experiencing a technical issue, before requesting a refund, let our support team help resolve the issue. We are more than happy to help you. Before a refund will be granted, you must allow us to try and help solve your problem. You can contact us through support forum, email us (wpopusdev@gmail.com).
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